Technical Maintenance Program

Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ERP implementation costs, and upgrade costs as much as 25-33% of the initial ERP implementation. Still, the area of ERP maintenance and upgrade is overlooked and understudied as compared to ERP implementation issues. Many organizations lack experience and expertise in managing ERP maintenance and upgrade effectively. This situation is not helped by the lack of a standard ERP maintenance model that could provide practitioners with guidelines on planning, implementing and upgrading an ERP.

In order to help bridge this gap, Jakeel has created a Technical Maintemance Program to help organizations like your meet this non-core strength gap.

Customer Benefits:

• Priority support and consulting services provided by a dedicated Jakeel technical consultant.
• Maintenance and support of your business applications by a Deltek Subject Matter Expert/s.
• Reduce downtime and management by using proactive onsite scheduled visits to maintain your business applications.
• Provide ad hoc support remotely or onsite in resolving technical issues as agreed within SLA.
• Performance improvement of your applications so your users can work with a responsive and optimal system.
• Customized training and documentation provided to your IT staff and users.
• Planned hardware and software upgrades using Jakeel proven practices and know how's.
• A discounted consulting rates if extended services are needed.

What’s included in the Technical Maintenance Plan? All of the following, but not limited to:

• Gather feedback from application users in determining potential issues with
• Application performance
• Data integrity
• Application enhancements and upgrades in improving processes
• Gather feedback from technical staff in determining potential issues with
• Hardware, software, and database upgrades
• New application deployments
• Network changes/enhancements
• Security
• Hardware audits
• Check server logs
• Vendor support sites for firmware and driver updates
• Check O/S patches
• Apply appropriate updates that have been tested by Jakeel and application providers
• Apply Deltek patches and upgrades
• Apply appropriate patches to correct errors
• Plan for next version upgrade using SDLC methodologies
• Generate, document, and audit Backups and Disaster Recovery
• Test and verify backup jobs
• Review tapes for integrity
• Generate Backup and Disaster Recovery documentation
• Perform Anti-Virus Audits
• Verify Anti-Virus updates have been applied
• Check software configuration
• Check Hardware and Software security
• Verify physical security of hardware
• Audit O/S and applications security
• Document all engagements and recommendations

To find out more about this program, contact technical sales (technicalsales@jakeelconsulting.com) and specify "Technical Maintenance Program".